Invicta Couriers

Invicta Couriers move goods that cannot be delayed, mishandled or put on the wrong vehicle: chilled and frozen food for producers, materials to construction sites that demand FORS Silver accreditation, parts that a production line is waiting for, and temperature-sensitive pharmaceutical loads. They work for businesses across Kent and the rest of the UK, not for the public.

Their customer is a transport or despatch manager with a specific problem, deciding in about a minute whether this firm can handle it. The site had to make the specialisms and the accreditations obvious straight away, and let someone ask for a quote or book a job without waiting on the phone.

A WordPress site organised by the specialism rather than by the word "courier": temperature-controlled transport with monitoring, FORS Silver site deliveries, same-day and time-critical work, contract distribution, large and awkward items, and the sectors they serve, with pages for the areas they cover.

A booking request form that asks for what a transport office needs in order to quote: collection and delivery, what the load is, when it has to move, and any temperature or site requirement. It arrives at the control desk with the sender's address as the reply-to, so answering it is one click.

Hosted and looked after by us.

A despatch manager can see the accreditations and the specialisms within seconds of arriving, and send a request that the control desk can price straight away instead of chasing details. The pages are quick on a phone, which is where a lot of this checking happens, from a yard or a site rather than a desk.